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    Telephone Services

    BCTC Announces Automated Directory System

    BCTC/Telecom has announced a new internal telephone directory information service for Baruch College users.  The new system, which uses speech attendant technology, provides one step directory look-up and direct connection services.  All you need to do is dial *411, say the name of the person you are trying to reach, and let the system connect you to the proper extension.

    The names of all users who are currently in the Baruch College web directory have been entered into the Automated Directory.   The speech attendant system is programmed to convert the written names into speech generated names.   This particular speech attendant system was chosen because it is equipped with a dictionary of 1,000,000 phonetically-transcribed nouns and is well suited for multi-cultural environments.

    BCTC Announces Conference Call Service for Large Conference Calls

    BCTC/Telecom has contracted with Infinite Conference Services to provide easy dial conference ability for medium to large conference calls made at Baruch College.   Each department who has a need to make such calls will be given a unique code and dial in number.

    To make the system more personal, you are strongly encouraged to record your name in your own voice.  To get started:

    1. Dial *411
    2. You will hear the system prompt:  “You haven’t recorded your name in the directory.  If you don’t record it, people will hear a synthetic voice as a confirmation when they’re trying to reach you.  Do you want to record it now?”  Say YES.
    3.  You will hear:  “You must now record your name.  When you are ready, press 1, for further instructions; press 2, to cancel and start again press *.”  PRESS 1.
    4. Say your name after the tone.
    5. The system will play your name back.
      • Press 1  – to SAVE recording
      • Press 2  – to hear your name again
      • Press 3  – to RE-RECORD
      • Press *  –  to CANCEL

    When a caller asks for you by name, the recording that you have made will play to confirm that you are the correct person.

    Using Baruch Internal Directories

    You now have three ways of looking up the names of your colleagues from within the College:

    1. Dialing *411 and using the Speech Attendant Directory
    2. Using the Directory on the Baruch College Website
    3. Using the directory feature on your telephone

    Note:  This system is separate from the Voice Mail system.  Even if you recorded your name for your mailbox, you still need to record your name for the Directory system.

     For assistance, call ext. 2355.

    Please contact your department coordinator for information on how to use the Infinite Conferencing System. If your department is not listed below, contact the BCTC Helpdesk.

    AVP for Finance &Administration Emmanuel Gomez (646) 660-6552
    BCTC Michele Epstein (646) 312-1040
    CAPS Frank Goldstein (646) 312-5117
    Campus Facilities Rita McGonagle (646) 660-6033
    Center for Corporate Integrity Matthew LePere (646) 312-3231
    College Advancement Andrea Jones (646) 660-6064
    Communications and Marketing Yvonne Rojas (646) 660-6133
    Conference Center Rosanne Rivera (646) 312-3087
    Controller’s Office Monroe Russell (646) 660-6573
    Human Resources Cindy Oquendo (646) 660-6603
    Legal Counsel Elisa Rodriguez (646) 312-4545
    Library (William and Anita Newman) Annette Ruiz (646) 312-1665
    Newman Real Estate Institute Sara Hilska Taylor (646) 660-6953
    Operator Gertrude Johnson (646) 312-1001
    President’s Office Irene Ramos (646) 312-3322
    Provost Marilyn Gaffney (646) 660-6502
    Purchasing Diane Oquendo (646) 660-6154
    School of Public Affairs Diana Lazov (646) 660-6727
    Starr Career Development Center Mihai Vladu (646) 312-4627
    Vice President for Finance & Administration Jhoanna Fermin (646) 660-6662
    Weissman School of Liberal Arts & Sciences
    Zicklin School of Business Kelisha Jones (646) 646-3032


    Baruch Computing and Technology Services 151 East 25th Street, New York, NY 10010 (646) 312-1010
    helpdesk@baruch.cuny.edu
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