Outages/Alerts

03/15/25
Maintenance with Interruption: Linux Servers
Due to a Central Office Linux servers maintenance on Saturday, March 15th, CUNY Login Self-Service (new user, forgot username, forgot password, manage your account, and MFA) functions will not be available from 7:00 AM to 10:00 AM.

The other following applications may be intermittently unavailable from 7:00 AM until 5:00 PM:

www.cuny.edu, access.cuny.edu, APEX, Tableau, calculusplus.cuny.edu, cisweb.cuny.edu, clip.cuny.edu, Control-M, cunyba.cuny.edu, cunymath.cuny.edu, CUNY Single, Sign-on, CUNYSmart, DataWarehouse, Degreeworks, eResource Center (erms.cuny.edu), gateway.cuny.edu, Ideate, lacuny.cuny.edu, literacy.cuny.edu, nature.cuny.edu,
newsoftwareshare.cuny.edu, OAREDA Database, OBI, ODI, ols.cuny.edu, policy.cuny.edu, sideguide.cuny.edu, timeqcc.cuny.edu, top.cuny.edu, writesite.cuny.edu

03/15/25
Maintenance with Interruption: Windows Server
Due to a Central Office windows maintenance on Saturday, March 15th from 7:00 AM until 3:00 PM, the following applications can be intermittently unavailable.

Archibus, Campus Logic Connect servers, Campus Search Tool and Financial Aid Estimator, CUNY Admissions Tool (CAT), CUNY Scholarship, CO Phone Book, Compass, Internet Application, DeepFreeze, Degree Works Report, DevSecOps  windows servers, Digital Signage, Domain Controllers, Energy Information System (EIS), FileNet, FPCM, Global Search, Hello Sign, HR Assist, LanDesk Management, Launchpad, Middleware Web Service, MyInfo, Nlyte Servers, Online-Admission, PSI, Capture, Print Servers, RDHS Servers, Report Executive, Room Wizard, Right Fax, SolarMap, Solarwinds Monitoring, SQL Servers, Terminal Server, Time Matters, Vaccination Tracking, Veeam, Virtual Bookstore, Xerox XDM Server

03/29/25
Maintenance with Interruption: CUNYfirst Monthly Maintenance

Start Time: 7PM on Saturday, March 29
End Time: 7PM on Sunday, March 30
The March CUNYfirst monthly maintenance is scheduled for the weekend of March 29-30. CUNYfirst* will be unavailable for up to 24** hours as follows:

Unavailable start time: 7:00 PM ET on Saturday, March 29
Unavailable end time: 7:00 PM ET on Sunday, March 30**

* Only CUNYfirst is unavailable during this maintenance. CUNYfirst reporting will be unavailable until Monday, March 31 at 8:00 AM. Other applications, such as Blackboard/Brightspace, remain available through the CUNY Login page.

** Monthly maintenance usually finishes early.

3/10/25
Maintenance with Interruption: Network
CIS will be performing switch enhancements at 395 Hudson Street on Monday, March 10th, from 6:00 PM to 10:00PM. It is expected there will be intermittent service impact on CUNY applications and switches during this maintenance.

03/08/25
Maintenance with Interruption: CUNY SSL digital certificates updates, from 7am to 5pm
Over this maintenance window, CIS will be replacing the SSL digital certificates that provide secure access to applications and services available through the:
CUNY Login Single Sign-On (SSO) credentials, such as CUNYfirst, Blackboard, Brightspace, Microsoft 365 and Zoom
CUNY network and data center, such as CO-hosted email, SharePoint, CUNY website, Listserv and Tumbleweed

Although the maintenance window spans 10 hours to accommodate all the applications and services involved, the interruption to individual application’s and service’s availability is limited to the time it takes replace its SSL digital certificate.

03/05/25
Maintenance with Interruption: Network – beginning at 7PM
CIS will be performing network maintenance on Wednesday March 5th from 7:00 PM to 9:00 PM.
There could be intermittent service impact to CUNYfirst during this maintenance.

02/28/25
Maintenance with Interruption: Office 365 – beginning at 8PM
CIS will be performing Office 365 Applications maintenance on Friday, February 28th from 8:00PM to 10:00PM.
During this maintenance, Office 365 users:
That already have active sessions in Office 365 should not experience any interruptions in their current session.
Users attempting to log into Office 365 applications may intermittently experience service disruptions.

2/1/25 (7am – 5pm)
Affected Service:  Linux Servers
Service Impact:  Unavailable (CUNY Login Self-Service) and multiple applications may experience intermittent service

Due to a Central Office Linux servers maintenance on Saturday, February 1st, CUNY Login Self-Service (new user, forgot username, forgot password, manage your account, and MFA) functions will not be available from 7:00 AM to 10:00 AM.

The other following applications may be intermittently unavailable from 7:00 AM until 5:00 PM:

www.cuny.edu, access.cuny.edu, APEX, Tableau, calculusplus.cuny.edu, cisweb.cuny.edu, clip.cuny.edu, Control-M, cunyba.cuny.edu, cunymath.cuny.edu, CUNY Single Sign-on, CUNYSmart, Degreeworks, DataWarehouse, eResource, Center (erms.cuny.edu), gateway.cuny.edu, Ideate, lacuny.cuny.edu, literacy.cuny.edu, nature.cuny.edu, newsoftwareshare.cuny.edu, OAREDA Database, OBI, ODI, ols.cuny.edu, policy.cuny.edu, sideguide.cuny.edu,
timeqcc.cuny.edu, top.cuny.edu, writesite.cuny.edu

2/1/25 (7am – 3pm)
Application/Service: Windows Servers
Service Impact: Intermittent

Due to a Central Office windows maintenance on Saturday, Feb 1st from 7:00 AM until 3:00 PM, the following applications can be intermittently unavailable.

Archibus, Campus Logic Connect servers, Campus Search Tool and Financial Aid Estimator, CUNY Admissions Tool, (CAT), CUNY Scholarship, CO Phone Book, Compass Internet Application, DeepFreeze, Degree Works Report,
DevSecOps windows servers, Digital Signage, Domain Controllers, Energy Information System (EIS), FileNet, FPCM,
Global Search, Hello Sign, HR Assist, LanDesk Management, Launchpad, Middleware Web Service, MyInfo, Nlyte, Servers, Online-Admission, PSI Capture, Print Servers, RDHS Servers, Report Executive, Room Wizard, Right Fax,
SolarMap, Solarwinds Monitoring, SQL Servers, Terminal Server, Time Matters, Vaccination Tracking, Veeam,
Virtual Bookstore, Xerox XDM Server

12/9/24
Affected Application: Global Search
Service Impact: Unavailable
Impacted Locations: All Colleges
Impacted Users: All Users
Change Number: CHG0034318
Start Time: 6 PM on 12/09/24 End Time: 8 PM on 12/09/24

CIS will perform Global Search maintenance on Monday, December 9th, between 6:00 PM and 8:00 PM.

Global Search application will be unavailable during this maintenance.

12/02/24 Maintenance – CIS will be performing work to enhance the balance of CUNY Internet connections on Monday, December 2, 6PM – 7PM. There are no service disruptions anticipated during this maintenance.

11/26/24 – Outlook Issues Resolved

Microsoft has resolved the performance issue with Outlook client and Outlook Web.
Users should now be able to access Outlook client and Outlook Web. If any issues persist, please get in touch with the service desk.
For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at https://cunyithelp.cuny.edu/

11/25/24 – Maintenance with Interruption:

FileNet CIS is scheduled to conduct maintenance on the FileNet system from 6:00 PM until  8:00 PM on Monday, November 25, 2024.
During this maintenance, access to FileNet Datacap, the Student Document Upload self-service feature, and the UAPC application will be temporarily unavailable.

11-25-24 Service Alert [Reported] Outlook.

Affected Application: Outlook Client and Outlook Web
Service Impact: Service Degradation
Impacted Locations: Central Office and All Colleges
Microsoft is investigating performance issues with Outlook client and Outlook Web.
More information will be provided as it becomes available.

11/15/24 – Service Alert [Reported] CUNY IT Help

Affected Application: CUNY IT Help
Service Impact: Service Degradation
Impacted Locations: Central Office and All Colleges
Impacted Users: All Users
Incident Number: INC0201295

Time Reported: 9:56AM on 11/15/24

CIS is investigating an issue where users going to https://cunyithelp.cuny.edu are not being directed to the customer service portal (https://cunyithelp.cuny.edu/csp). While this issue is being investigated, a work around is to have users go directly to the customer service portal (https://cunyithelp.cuny.edu/csp).

More information will be provided as it becomes available.

11/16/24 – CUNYfirst Monthly Maintenance with Interruption

CUNYfirst* will be unavailable for up to 24** hours as follows:
Unavailable start time: 7:00 PM ET on Saturday, November 16
Unavailable end time: 7:00 PM ET on Sunday, November 17**

CUNYfirst reporting will be unavailable until Monday, November 18 at 8:00 AM.

* Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard and Brightspace will remain available through the CUNY Login page.

** Monthly maintenance usually finishes early.

11/16/24 – Maintenance with Interruption: Windows Server
Due to a Central Office windows maintenance on Saturday, November 16th from 7:00 AM until 3:00 PM, the following applications can be intermittently unavailable.
Archibus, Campus Logic Connect servers, Campus Search Tool and Financial Aid Estimator, CUNY Admissions Tool (CAT), CUNY Scholarship, CO Phone Book, Compass Internet Application, DeepFreeze, Degree Works Report, DevSecOps  windows servers, Digital Signage, Domain Controllers, Energy Information System (EIS), FileNet, FPCM, Global Search, Hello Sign, HR Assist, LanDesk Management, Launchpad, Middleware Web Service, MyInfo, Nlyte Servers, Online-Admission, PSI Capture, Print Servers, RDHS Servers, Report Executive, Room Wizard, Right Fax, SolarMap, Solarwinds Monitoring, SQL Servers, Terminal Server, Time Matters, Vaccination Tracking, Veeam, Virtual Bookstore, Xerox XDM Server

11/18/24 – Maintenance with Interruption: Network
CIS will be performing work to enhance the capacity of CUNY Internet connectivity on Monday, November 18th from 7:00 pm-8:00 pm.
Some users may experience intermittent service interruptions during this maintenance.

11/25/24 – Maintenance with Interruption: FileNet
CIS is scheduled to conduct maintenance on the FileNet system from 6:00 PM until  8:00 PM on Monday, November 25, 2024.
During this maintenance, access to FileNet Datacap, the Student Document Upload self-service feature, and the UAPC application will be temporarily unavailable.

Web Server Maintenance – Wednesday, Oct. 23, 9:30 pm to 11:30 pm.
Baruch College website maintenance was completed

Maintenance with Interruption: CUNYfirst Monthly Maintenance 7pm – 08/10/24

Affected Application: CUNYfirst
Service Impact: Unavailable
Impacted Locations: All locations
Impacted Users: All CUNYfirst Users
Start Time: 7PM, Saturday, 8/10/24 End Time: 7PM, Sunday, 8/11/24

The CUNYfirst monthly maintenance is scheduled for the weekend of August 10-11. CUNYfirst* will be unavailable for up to 24 hours
CUNYfirst reporting will be unavailable until Monday, August 12 at 8:00 AM.

* Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through the CUNY Login page.
** Monthly maintenance usually finishes early.

Maintenance with Interruption: FileNet – beginning at 6PM to 10PM, 08/12/24

Affected Application: FileNet
Service Impact: Unavailable
Impacted Locations: All Colleges
Impacted Users: All Users

CIS is scheduled to conduct maintenance on the FileNet system.
During this period, access to FileNet Datacap, the Student Document Upload self-service feature, and the UAPC application will be temporarily unavailable.

Maintenance with Interruption: Jaggaer -CUNYBuy – 10AM – 11AM, 08/14/24

Affected Service: Jaggaer -CUNYBuy
Service Impact: Intermittent
Impacted Locations:  All Colleges and Central Office
Impacted Users: All Users

CIS will be performing Jaggaer – CUNYBuy maintenance.
There will be intermittent service impact during this maintenance.

Maintenance with Interruption: Linux Servers 7AM – 5PM, 08/17/24
Affected Service:  Linux Servers
Service Impact:  Unavailable (CUNY Login Self-Service) and multiple applications may experience intermittent service disruption (see list below)
Impacted Locations:   All Campuses and Central Office
Impacted Users: All Users

Due to a Central Office Linux servers maintenance, CUNY Login Self-Service
(new user, forgot username, forgot password, manage your account, and MFA) functions will not be available during this maintenance timeframe 7:00 AM to 10:00 AM.

The other following applications may be intermittently unavailable from 7:00 AM until 5:00 PM:
www.cuny.edu, access.cuny.edu, APEX, calculusplus.cuny.edu, cisweb.cuny.edu, clip.cuny.edu,
Control-M, cunyba.cuny.edu, cunymath.cuny.edu, CUNY Single Sign-on, CUNYSmart, DataWarehouse, eResource Center (erms.cuny.edu), gateway.cuny.edu, Ideate, lacuny.cuny.edu, literacy.cuny.edu, nature.cuny.edu, newsoftwareshare.cuny.edu, OAREDA Database, OBI, ODI, ols.cuny.edu, policy.cuny.edu, qc-mgn.cuny.edu, sideguide.cuny.edu, timeqcc.cuny.edu, top.cuny.edu, writesite.cuny.edu,

Maintenance with Interruption: Windows Server – 7AM – 3PM, 08/17/24

Application/Service: Windows Servers
Service Impact: Intermittent
Location: All Locations
Impacted Users: All users

Due to a Central Office windows maintenance, the following applications can be intermittently unavailable.
Archibus, Campus Logic Connect servers, Campus Search Tool and Financial Aid Estimator,
CUNY Admissions Tool (CAT), CUNY Scholarship, CO Phone Book, Compass Internet Application, DeepFreeze, Degree Works Report, DevSecOps  windows servers, Digital Signage, Domain, Controllers, Energy Information System (EIS), FileNet, FPCM, Global Search, Hello Sign, HR Assist, LanDesk Management, Launchpad, Middleware Web Service, MyInfo, Nlyte Servers,
Online-Admission, PSI Capture, Print Servers, RDHS Servers, Report Executive, Room Wizard,
Right Fax, SolarMap, Solarwinds Monitoring, SQL Servers, Terminal Server, Time Matters, Vaccination Tracking, Veeam, Virtual Bookstore, Xerox XDM Server

Maintenance with Interruption: Network – beginning at 6PM- 10PM, 08/07/24
Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services

CIS will be performing work to enhance the security of CUNY Internet connectivity on Wednesday, August 7th from 6:00 pm-10:00 pm. Some users may experience intermittent service interruptions during this maintenance.

Maintenance with Interruption: Network 6PM – 10PM, 08/05/24
Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services

CIS will be performing work to enhance the security of CUNY Internet connectivity on Monday, August 5th from 6:00 pm-10:00 pm. Some users may experience intermittent service interruptions during this maintenance.

Anthology Issues. July 24, 2024
Anthology is currently experiencing issues with Connect, Retain, and Apply Yourself (AY).
Known Issues:
They are preventing students from completing and submitting their applications in AY.
It shows different attributes, and text and programs no longer exist.
Please check this site for updates.

Linkendin.com Access Maintenance  
On Thursday, July 25th, between 9 a.m. and 10 a.m., the BCTC Department will perform maintenance on the https://www.linkedin.com/learning/ site. As a result, the site may experience service disruptions during this time. Please check this site for updates.

Maintenance with Interruption: CUNY Login Self Service – 07/19/24
Affected Application: CUNY Login Self Service (https://managelogin.cuny.edu/)
Service Impact: Intermittent
Impacted Locations: All locations
Impacted Users: All Users
Start Time:  9AM on 07/19/24
End Time:   5PM on 07/19/24  

CIS will be conducting maintenance on CUNY Login Self Service (managelogin.cuny.edu), from 9:00 AM to 5:00 PM on Friday, July 19th.

During this maintenance you can continue to use your CUNY Login credentials to log into your college or CUNY applications and services. However, note that there may be intermittent service disruptions that will prevent you from accessing the CUNY Login Self Service (managelogin.cuny.edu) site or the CUNY Login self-service functions (such as “Forgot Username” and “Forgot Password”) from the CUNY Login page.

Maintenance with Interruption DegreeWorks Group 2 upgrade Wednesday, July 10 – July 15

Service Impact: DegreeWorks Unavailable
Location:  All colleges
Impacted Users:  All DegreeWorks users based on their college’s upgrade group assignment
CIS will be upgrading DegreeWorks to apply critical fixes in time for the fall semester.
As shown below, Baruch College will have the upgrade occur as follows below:
DegreeWorks upgrade and associated system outage window:

Baruch College and other colleges, (July 10th – July 15th 9am–5pm) 

Please note the following:
·While the upgrade and outage windows for each group overlap, users will only be prevented from accessing DegreeWorks during their group’s upgrade and outage window.

· FACTS will remain available during the DegreeWorks upgrade but users must access FACTS using the direct link (https://facts.cuny.edu/FinAid_EligibilityAudit/college_menu.jsp)
during the upgrade.

· Each college’s FACTS data will not be refreshed until after the DegreeWorks upgrade has been completed.
·The Transfer What-If DegreeWorks function will be intermittently unavailable on July 17 as it is re-integrated with the updated DegreeWorks.

Maintenance – Cortex XDR – beginning 07/15/24

Affected Application: Cortex XDR
Service Impact: None
Impacted Locations: All Colleges
Impacted Users: Staff/Faculty

Start Time:  10:30AM on 07/15/24
End Time:   12:00AM on 07/15/24  

CIS will be enabling Cortex XDR Broker VMs which avoids each XDR agent individually downloading updates from the Cortex cloud. If an agent can’t reach a Broker VM it will revert to downloading directly from the cloud.

There is no service impact anticipated during this maintenance.
This is for Service/Help Desk awareness; faculty/staff should not be notified.
For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at cunyithelp.cuny.edu

Maintenance with Interruption: FileNet – 07/15/24

Affected Application: FileNet
Service Impact: Unavailable
Impacted Locations: All Colleges
Impacted Users: All Users

Start Time:  6PM on 07/15/24
End Time:   10PM on 07/15/24  

CIS is scheduled to conduct maintenance on the FileNet system from 6:00 PM until 10:00 PM on Monday, July 15, 2024.
During this period, access to FileNet Datacap, the Student Document Upload self-service feature, and the UAPC application will be temporarily unavailable.
For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at cunyithelp.cuny.edu

Maintenance – Network – beginning at 7PM on 07/17/24

Affected Application: Network
Service Impact: None
Location: Central Office

Start Time:  7PM on 07/17/24
End Time:   9PM on 07/17/24  

CIS will be performing network maintenance on Wednesday, July 17th, from 7:00 pm until 9:00pm.  There are no anticipated service disruptions during this maintenance.

Maintenance with Interruption: CUNYfirst Monthly Maintenance – 7am on 07/19/24

Impacted Locations: All locations
Impacted Users: All CUNYfirst Users

Start Time: 7AM July 19
End Time: 7PM July 21

The July CUNYfirst monthly maintenance is scheduled for the weekend of July 19-21. CUNYfirst* will be unavailable for up to 60** hours as follows:

Unavailable start time: 7:00 AM ET on Friday, July 19
Unavailable end time: 7:00 PM ET on Sunday, July 21**

CUNYfirst reporting will be unavailable until Monday, July 22 at 8:00 AM.
* Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through the CUNY Login page.
** Monthly maintenance usually finishes early.
See CUNY IT Help for the schedule of CUNYfirst Monthly Maintenance or the CUNY website at Service Maintenance Windows.

Maintenance with Interruption: Network – beginning at 6:00PM on 07/09/24
Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services

Start Time:  6:00PM 
End Time:   9:30PM  

CIS will be performing work to enhance the security of CUNY Internet connectivity on Tuesday, July 9th from 6:00 pm-9:30 pm. Some users may experience intermittent service interruptions during this maintenance.

Maintenance with Interruption: Network – beginning at 6PM on 07/10/24

Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All Users

Start Time:  6PM on 07/10/24
End Time:   8PM on 07/10/24  

CIS will be performing work to enhance the security of CUNY Internet 2 connectivity on Wednesday, July 10th from 6:00 pm-8:00 pm.
Some users may experience intermittent service interruptions.

Maintenance with Interruption: Network – June 11, 6:30PM  

Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services
Start Time:  6:30PM on 06/11/24
End Time:   10PM on 06/11/24  

CIS will be performing work to enhance the security of CUNY Internet connectivity. Some users may experience intermittent service interruptions during this maintenance.

CUNYfirst Unavailable: Monthly Maintenance – CUNYfirst: June 22, 7pm

Affected Application: CUNYfirst
Service Impact: Unavailable
Impacted Locations: All locations
Impacted Users: All CUNYfirst Users

Unavailable start time: 7:00 PM ET on Saturday, June 22
Unavailable end time: 7:00 PM ET on Sunday, June 23**

CUNYfirst reporting will be unavailable until Monday, June 24 at 8:00 AM.

* Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through the CUNY Login page.
** Monthly maintenance usually finishes early**

Maintenance with Interruption: Linux Servers June 15 7AM

Affected Service:  Linux Servers
Service Impact:  Unavailable (CUNY Login Self-Service) and multiple applications may experience intermittent service disruption (see list below)
Impacted Locations:   All Campuses and Central Office
Impacted Users: All Users

Start Time:  7AM on 06/15/24 
End Time:   5PM on 06/15/24

Due to a Central Office Linux servers maintenance on Saturday, June 15th, CUNY Login Self-Service (new user, forgot username, forgot password, manage your account, and MFA) functions will not be available from 7:00 AM to 10:00 AM.

The other following applications may be intermittently unavailable from 7:00 AM until 5:00 PM:

www.cuny.edu, access.cuny.edu, APEX, calculusplus.cuny.edu, cisweb.cuny.edu, clip.cuny.edu
Control-M, cunyba.cuny.edu, cunymath.cuny.edu, CUNY Single Sign-on, CUNYSmart, DataWarehouse, eResource Center (erms.cuny.edu), gateway.cuny.edu, Ideate, lacuny.cuny.edu,
literacy.cuny.edu, nature.cuny.edu, newsoftwareshare.cuny.edu, OAREDA Database, OBI, ODI, ols.cuny.edu, policy.cuny.edu, qc-mgn.cuny.edu sideguide.cuny.edu timeqcc.cuny.edu,  top.cuny.edu, writesite.cuny.edu

Maintenance on security of CUNY Internet connectivity June 11, 6:30PM

Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services

Start Time:  6:30PM  End Time: 10PM  

CIS will be performing work to enhance the security of CUNY Internet connectivity on Tuesday, June 11th from 6:30 pm-10:00 pm. Some users may experience intermittent service interruptions during this maintenance.

Maintenance, Windows Server June 15, 7AM  

Application/Service: Windows Servers
Service Impact: Intermittent
Location: All Locations
Impacted Users: All users

Start Time:  7AM on 06/15/24 End Time:  3PM on 06/15/24

Due to a Central Office windows maintenance on Saturday, June 15th from 7:00 AM until 3:00 PM, the following applications can be intermittently unavailable.

Active Directory, Application Development Windows Servers, ALM servers, Archibus,
Campus Logic Connect Servers, Campus Search Tool and Financial Aid Estimator,
CUNY Admissions Tool (CAT), CUNY scholarship application, Checkbox Application,
CO Phone Book Application, Compass Internet Application, Credential Application,
Dedicated Sick Bank, DeepFreeze, Degree Works report, Digital Signage, Domain Controllers,                                                       Energy Information System (EIS), Enterprise Reporting, File and Print services, FPCM,
Global Search, Hello Sign, HR Assist Application, LanDesk Management, Launchpad,
Middleware Web Service, MyInfo Servers, Online-Admission, RDHS Servers, Report Executive, Room Wizard, Right Fax Servers, SolarMap, Solarwinds Monitoring, SQL Servers, Sharepoint, Terminal Servers, Travel Registry, Time Matters, Vaccination Tracking, Veeam Servers, Virtual Bookstore, Xerox XDM Server, Xtraction server

Maintenance with Interruption: Network – June 18, 6:30PM  

Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services

Start Time:  6:30PM End Time:   8:30PM

CIS will be performing work to enhance the security of CUNY Internet connectivity on Tuesday, June 18th from 6:30 pm-8:30 pm. Some users may experience intermittent service interruptions during this maintenance.

Maintenance with Interruption June 13, 6:30PM  

Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services

Start Time:  6:30PM End Time: 10PM   

CIS will be performing work to enhance the security of CUNY Internet connectivity on Thursday, June 13th from 6:30 pm-10:00 pm. Some users may experience intermittent service interruptions during this maintenance.

Maintenance with Interruption: Network – beginning at 6PM on 07/10/24

Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All Users

Start Time:  6PM on 07/10/24
End Time:   8PM on 07/10/24

CIS will be performing work to enhance the security of CUNY Internet 2 connectivity on Wednesday, July 10th from 6:00 pm-8:00 pm.
Some users may experience intermittent service interruptions.

Maintenance with Interruption: Network – beginning at 6:00PM on 07/09/24
Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services

Start Time:  6:00PM
End Time:   9:30PM

CIS will be performing work to enhance the security of CUNY Internet connectivity on Tuesday, July 9th from 6:00 pm-9:30 pm. Some users may experience intermittent service interruptions during this maintenance.

Maintenance with Interruption: Network – beginning at 6 PM on Thursday, June 27th
Start Time:  6PM on 06/27/24
End Time:   8PM on 06/27/24

CIS will be performing work to enhance the security of CUNY Internet connectivity on Thursday, June 27th, from 6:00 pm-8:00 pm. Some users may experience intermittent service interruptions during this maintenance.

Affected Application: The Central Office network and all applications hosted in the CUNY Data Center
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All Users
Change Number: CHG0033461

Start Time: 5 PM on 05/02/24
End Time: 10 PM on 05/02/24

CIS will perform network maintenance on Thursday, May 2nd, from 5:00 PM to 10:00 PM.

During this maintenance, interment service disruptions are expected from 8:00 PM to 9:00 PM to the following:
All CUNY-wide and college applications and services that use CUNY Login for authentication (such as CUNYfirst, Blackboard, CUNYBuy, Microsoft 365, and Zoom). Users with active sessions in these applications should not be affected.
CUNY Remote Access to the Central Office network and resources and colleges that have transitioned to use CUNY Login enabled Global Protect MFA.
Tumbleweed
Cisco telephone services

Please contact your local campus help desk if you encounter any issues after this maintenance.

Please alert your user community.

For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at cunyithelp.cuny.edu

Tumbleweed system Friday, May 10, 2024
CUNY’s Tumbleweed secure file transfer system upgrade has been completed.
Tumbleweed is now available.
A reminder to owners of accounts that run automated processes, please test to ensure transfers are successfully executed. If you have a problem, please contact the Help Desk.
Sincerely,
Tumbleweed Support Group

The May CUNYfirst monthly maintenance is scheduled for the weekend of May 11-12.

Affected Application: CUNYfirst
Service Impact: Unavailable
Impacted Locations: All locations
Impacted Users: All CUNYfirst Users

Start Time: 7PM on Saturday, 5/11/24
End Time: 7PM on Sunday, 5/12/24

* Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through
the CUNY Login page.

CUNYfirst reporting will be unavailable until Monday, May 13 at 8:00 AM.
** Monthly maintenance usually finishes early.

Network Maintenance with Interruption, May 9, 7PM – 10PM

Affected Application: Internet network connectivity
Service Impact: Intermittent
Impacted Locations: Central Office and All Colleges
Impacted Users: All users of CUNY’s internet services
Start Time:  7PM on 05/09/24
End Time:   10PM on 05/09/24

CIS will be performing an upgrade of one of the four routers that provides connectivity to the Internet on Thursday, May 9th from 7:00pm to 9:00 pm.  Some users may experience intermittent service interruptions during this maintenance. Please alert your user community.

Tumbleweed system, Out of Service, Friday, May 10, 2024
CUNY’s Tumbleweed secure file transfer system will be upgraded on Friday, May 10, 2024 to enhance security and functionality. The Tumbleweed environment will not be available during this upgrade, 9:00am to 2:00pm.
Owners of accounts that download data from Tumbleweed are encouraged to complete all file transfers before the system is taken offline at 9:00 AM for the upgrade.
After the upgrade is completed at 2:00pm, owners of accounts that run automated processes should test to ensure transfers are successfully executed.

Sincerely,
Tumbleweed Support Group

CUNYfirst PeopleTools upgrade – April 18-22

Affected Service/ Application:  CUNYfirst, Schedule Builder, and CUNYBuy
Service Impact:  All CUNYfirst functions, Schedule Builder and CUNYBuy will be unavailable
Impacted Locations:  All colleges and Central Office
Impacted Users:  All CUNYfirst, Schedule Builder, and CUNYBuy users

Start Time:   5:00PM on Thursday, April 18
End Time:   8:00AM on Monday, April 22
The CUNYfirst upgrade is progressing according to plan.

CUNYfirst, Schedule Builder, and CUNYBuy will remain unavailable until the CUNYfirst maintenance is completed, which is scheduled for 8:00AM on Monday, April 22.

Please share this information with your CUNYfirst user community as appropriate.

For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at cunyithelp.cuny.edu

Coursedog Unavailable During CUNYfirst upgrade, 5pm April 18 through 8am, April 22.
During this period, you will not have access to Coursedog. It’s important to note that the security that enables you to log into Coursedog via Single Sign-On is sourced from CUNYfirst. As a result, you will not be able to login into Cooursedog during this downtime.
If you have any questions/concerns, please alert your support team in your private channels for assistance. Thank you. General