January 2022

• Thursday, February 3th between 9:00 pm and 12 am, the BCTC & Zicklin Marketing departments will be performing maintenance on the Zicklin School of Business Servers. The Zicklin website, https://zicklin.baruch.cuny.edu/ may experience service disruptions during this time.
• Wednesday, January 5th between 8:00 pm and 9:30 pm the BCTC department will be performing maintenance on the Zicklin School of Business Servers. The Zicklin website, https://zicklin.baruch.cuny.edu/ may experience service disruptions during this time.
• Service Alert [Update 1] – Single Sign-On (CUNYfirst and Blackboard) – 01/10/22.
  CUNY/CIS continues to investigate intermittent CUNYfirst access issues affecting some users. Further updates will be provided as they become available.
• Service Alert [Resolved] – Single Sign-On (CUNYfirst and Blackboard) – 01/11/22.
  CUNY/CIS has resolved the intermittent CUNYfirst access issues that were affecting some users. CUNY/CIS will continue to investigate and monitor these applications.
• Service Alert [Resolved] – Single Sign-On (CUNYfirst and Blackboard) – 01/11/22.
  CUNY/CIS has resolved the intermittent CUNYfirst access issues that were affecting some users. CUNY/CIS will continue to investigate and monitor these applications.
• CUNYfirst Monthly Maintenance – January 15 and January 16 CUNYFirst will be unavailable due to maintenance from 7:00 PM on Saturday, Jan 15th to 7:00 PM on Sunday, January 16. CUNYfirst will be unavailable for up to 24 hours: Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through the CUNY Login page. Monthly maintenance usually finishes early. Schedule of CUNYfirst Recurring Maintenance e CUNY IT Help for the schedule of CUNYfirst Monthly Maintenance or the CUNY website at Service Maintenance Windows

February 2022

• Service Alert [Update: 2] – Multiple CUNY Applications – 02/08/22CUNY/CIS continues to work on restoring access to CUNY-wide  applications and services. Please note that overnight batch processing and file transfers have been delayed. Further updates will provided as they become available.Service Alert [Update: 1] – Multiple CUNY Applications – 02/08/22
  CUNY/CIS is restoring access to affected applications and services and can confirm user access to the following:
  CUNYfirst Blackboard DegreeWorks FACTS Zoom Microsoft Office 365 Further updates will provided as they become available.
• Inbound and outbound telephone services to the ITB have been restored as of 3:30pm on Thursday, February 3rd.
• Service Alert [Resolved] – Outlook – 02/08/22 CUNY/CIS has resolved the intermittent access issues that some user experienced with Outlook. Users should restart their computer and/or device if you are still experiencing connection issues with  Outlook.Service Alert [Resolved] – Multiple CUNY Applications – 02/08/22
• CUNY/CIS has restored access to all production CUNY-wide applications and services. CUNY/CIS continues to investigate the intermittent Outlook issues affecting hosted users independently and will provide further updates in a separate announcement. Please note that delayed overnight batch process and file transfers are scheduled for delayed overnight batch processing and file transfers are in progress for delivery later today. We will continue to monitor these services throughout the day. Please contact your help desk if you experience an issue.
• Maintenance [Reminder] – Network – 02/10/22 On Thursday, February 10th, between 9:00PM to 11:30PM, CUNY/CIS will be performing network maintenance. CIS will be upgrading the hardware to enhance its resiliency of Internet 2 network. During the course of this necessary upgrade, users may experience intermittent access to Blackboard Learning Management.
• Service Alert [Update] Cleared4 – 2/15/22 Affected Application: Cleared4 Service Impact: CUNYPass Access Impacted Locations: Central Office and Campuses Impacted Users: Some Users Time Reported: 10:30 AM on 02/14/22 The vendor, Cleared4 continues to work toward a resolution with CUNYPass access issues that some vaccinated employees and students are experiencing. The resolution is anticipated to be implemented by the end of the week. Just as a reminder, the CUNYPass (BluePass) can be reissued by hiding the second dose and leaving the second dose hidden. The attested dose should be left as is (unhidden). If it does not work, please force a GreenPass. We will provide more information as it becomes available.
• Campus Solutions – Intermittent Service disruptions CUNY/CIS is receiving reports of some users experiencing intermittent access issues with Campus Solutions. CUNY/CIS is investigating and will provide more information as it becomes available.
  For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at https://cunyithelp.cuny.edu/
• Systems Maintenance Thursday, February 3th, 2022 Thursday, February 3th, 2022, between 9:00 pm and 12:00 am, the BCTC & Zicklin Marketing departments will be performing maintenance on the Zicklin School of Business Servers. The Zicklin website, https://zicklin.baruch.cuny.edu/ may experience service disruptions during this time.
• Maintenance – CUNY Data Center – beginning on 02/19/22 at 7PM Affected Service/Application: Applications and services hosted in the CUNY Data Center Service Impact: Intermittent Impacted Locations: Central Office and All Colleges
  Impacted Users: All Users Start Time: 7:00PM on 02/19/22 End Time: 11:00PM on 02/19/22On Saturday, February 19th, between 7:00PM to 11:00PM, CUNY/CIS will be performing network maintenance at the CUNY data center. CIS will be upgrading the core network hardware to enhance its resiliency and increase capacity. During the course of this necessary upgrade, users may experience intermittent access to the following applications:CUNY Login (Single Sign On and account management) Blackboard CUNYfirst CUNYsmart DegreeWorks FACTS FileNet CIS-hosted Email Software Share Archibus
  CUNY ASAP Central Office network CIS hosted Cisco Phones CIS hosted softphones (Jabber) Pulse remote access (VPN connection)
• Maintenance – Windows Servers – beginning at 7:00 AM 02/20/22 Affected Application: Apps hosted on Windows Servers
  Service Impact: Intermittent Impacted Locations: All Colleges and Central Office Impacted Users: All Users
  Start Time: 7:00 AM on 02/20/22 End Time: 3:00 PM on 02/20/22Due to a Central Office windows maintenance on Sunday, February 20th  from 7:00 AM until 3:00 PM, the following applications can be intermittently unavailable.Active Directory
  Admissions Report ALM servers Archibus Blackboard-Reporting Business Object Campus Logic Connect Campus Search Tool  and Financial Aid Estimator  CUNY Admissions Tool (CAT) Checkbox CO HR Website CO Phone Directory Compass Internet Application Credentials Data Warehouse report Dedicated Sick Bank Degree Works report Digital Signage Domain Controllers
  Energy Information System (EIS) Enterprise Reporting Environment Monitoring File and Print services FileNet FinLive FPCM
  Global Search Hello Sign HP LoadRunner ILM KMS Server for CO Lan LanDesk Management Launchpad Listserv Load Runner
  Maestro McAfee Middleware Web Service MyInfo NOVI Survey OCS, Policies & Compliance server Print servers Rational  AppBuilder RDHS Servers People Soft Server Report Executive Room Wizard Right Fax Scholarship application SevOne Secure Logix SolarMap Solarwinds Monitoring SQL Study Abroad Sharepoint Systems Wiki Terminal Servers Travel Registry Trellis
  Time Matters University Relations Vaccination Tracking Varonis Virtual Bookstore
• Maintenance – FACTS – beginning on 02/23/22 at 5PM Affected Service/Application: FACTS Service Impact: Unavailable
  Impacted Locations: All Colleges Impacted Users: All Users Start Time: 5:00 PM on 02/23/22 End Time: 8:00 PM on 02/23/22CUNY/CIS will be performing FACTS maintenance on Wednesday, February 23rd between 5:00 PM and 8:00 PM.
  FACTS will be unavailable during this maintenance window.
• Maintenance – Network – beginning at 6:30PM on 02/26/22 Affected Service/Application: Network and DDoS Protection
  Service Impact: Intermittent network impact Impacted Locations: Central Office and Campus Impacted Users: All Users
  Start Time: 6:30PM on 02/26/22 End Time: 8:30PM on 02/26/22CUNY/CIS will be performing network maintenance on Saturday, February 26th from 6:30 PM to 8:30 PM. There could be intermittent service impact the following services: Blackboard, Dropbox, Microsoft Exchange, Login.cuny.edu, Schedule Builder, SharePoint, www.cuny.edu during this maintenance window.

March 2022

• Zicklin Server Maintenance March 23rd, 2022 between 9:30pm and 10:30pm, the BCTC department will be performing work on the Zicklin School of Business Servers. As a result, the Zicklin website, https://zicklin.baruch.cuny.edu/ will experience service disruptions during this time.
• Service Alert [Reminder] – Zoom and MS Teams video conferencing – Diagnostic Testing scheduled for Thursday, March 3, 2022 As an update to the reported Zoom/MS Teams video conferencing issues please know that CUNY/CIS is working with the impacted vendor to determine the root cause and implement a permanent solution. The next step in the process is to conduct diagnostic testing with live traffic. Please be advised that this testing is now scheduled for Thursday, 3/3 between 12:10 pm and 1 pm. During this time Zoom and MS Teams video conferencing sessions may experience intermittent quality issues. CUNY/CIS will provide more information as it becomes available.
• Maintenance [Emergency – Reminder] – CUNY SSL digital certificates updates
  Friday, March 11, 2022. Start Time: 9:00 am on 03/11/22 to End Time: 5:00 pm on 03/13/22
  CIS will be replacing the SSL digital certificates that provide secure access to applications and services available through the following: CUNY Login Single Sign-On (SSO) credentials, such as CUNYfirst, Blackboard, Microsoft Office 365, and Zoom
  CUNY network and data center, such as Co-hosted email, SharePoint, CUNY website, and Tumbleweed For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at https://cunyithelp.cuny.edu/
• Service Alert – Multiple Applications – March 14, 2022 Affected Service/Application: CIS Multiple Applications
  Service Impact: Intermittent Impacted Locations: All colleges and Central Office Impacted Users: All Users
  Start Time: 3:14 PM on 03/14/22 Some users are reporting intermittent issues accessing Multiple applications. CUNY/CIS technical team are working to resolve this issue.
• Service Alert [Resolved]– Multiple Applications – March 14, 2022 Affected Service/Application: CIS Multiple Applications
  Service Impact: Resolved Impacted Locations: All colleges and Central Office Impacted Users: All Users Time Resolved: 6:15 PM on 03/14/22
  CUNY/CIS has resolved the reported access outages on multiple applications and will continue to monitor those environments closely.
• Service Alert – Multiple Applications – March 15, 2022 Affected Service/Application: CIS Multiple Applications Service Impact: Intermittent Impacted Locations: All colleges and Central Office Impacted Users: All Users Start Time: 7:15 PM on 03/15/22Some users are reporting intermittent issues accessing Multiple applications. CUNY/CIS technical team are working to resolve this issue.
• Service Alert [Resolved] – Multiple Applications – 03/15/22 Affected Service/Application: CIS Multiple Applications
  Service Impact: Resolved Impacted Locations: All colleges and Central Office Impacted Users: All Users Time Reported: 7:15 PM on 03/15/22 Time Resolved: 8:23PM on 03/15/22CUNY/CIS has resolved the reported access issues with multiple applications and will continue to monitor those environments closely.
• Maintenance – Data Center network – 3/30/22Affected Service/Application: [395 Datacenter Applications] Affected Service/Application: [395 Datacenter Applications] Service Impact: [Intermittent] Impacted Locations: [All colleges]
  Impacted Users: [All users] Start Time: 03/31/2022 6:00PM End Time: 03/31/2022 9:00PMMessage: CIS will be performing maintenance on 03/31/2022. Users may experience intermittent service disruption.
• Maintenance – CUNY Virtual Desktop (VDI) Affected Service/Application: Student Virtual Desktop – vdi.cuny.edu Service Impact: Unavailable Impacted Locations: All Colleges Impacted Users: All Users Start Time: 7:00am on 03/30/22 End Time: 8:00am on 03/30/22
• CUNY/CIS will be performing upgrade on Wednesday, March 30th to Student Virtual Desktop (VDI) from 7:00AM to 8:00AM. Student VDI will be unavailable during this maintenance window.CUNYfirst Monthly Maintenance Affected Application:  CUNYfirst Service Impact: Unavailable Impacted Locations: All locations Impacted Users:  All CUNYfirst users Start Time: 7pm on Saturday, March 26, 2022 End Time: 7pm on Sunday, March 27, 2022
• The March CUNYfirst monthly maintenance is scheduled for the weekend of March 26-27. CUNYfirst* will be unavailable for up to 24** hours as follows: Unavailable start time: 7:00 PM ET on Saturday, March 26 Unavailable end time: 7:00 PM ET on Sunday, March 27** *  Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through the CUNY Login page. ** Monthly maintenance usually finishes early. Schedule of CUNYfirst Recurring Maintenance See CUNY IT Help for the schedule of CUNYfirst Monthly Maintenance or the CUNY website at Service Maintenance Windows.
• Maintenance with interruption reminder – CUNYfirst PeopleSoft 9.2 upgrade – April 14-18Affected Service/ Application:  CUNYfirst Service Impact:  CUNYfirst Campus Solutions, HCM and Finance, and Reporting will be unavailable during specific times Impacted Locations:  All colleges and Central Office Impacted Users:  All CUNYfirst usersCampus Solutions Unavailability
  Start Time: 7:00 pm on Thursday, April 14, 2022 End Time: 10:00 pm on Monday, April 18, 2022Campus Solutions Reporting Unavailability Start Time: 7:00 pm on Friday, April 15, 2022 End Time: Tuesday, April 19, 2022HCM and Finance Unavailability
  Start Time: 8:00 am on Saturday, April 16, 2022 End Time: 10:00 pm on Monday, April 18, 2022HCM and Finance Reporting Unavailability Start Time: 8:00 am on Saturday, April 16, 2022 End Time: Tuesday, April 19, 2022The CUNYfirst PeopleSoft 9.2 Campus Solution system upgrade is scheduled for 7:00 pm on April 14 through 10:00 pm on April 18. The CUNYfirst PeopleSoft 9.2 home page upgrade and HCM and Finance integrations with Campus Solutions is scheduled for 8:00 am on April 14 through 10:00 pm on April 18.During this upgrade: CUNYfirst Campus Solutions, Human Resources, Finance and Reporting functions will not be available to users as outlined in the earlier unavailability schedules Overnight data transfers will not take placeSee the CUNYfirst web page on the CUNY website for more information on the upgrade.
• Service Alert [Reported] – Microsoft Teams – 04/21/22 Affected Application: Microsoft Teams Service Impact:  Intermittent
  Impacted Locations: Central Office and Hosted Campuses Impacted Users: Some Users Time Reported: 8:08AM on 04/21/22CUNY/CIS have received reports of some users experiencing issues access Microsoft Teams. These reports are currently being investigated. Further information will be provided as it becomes available.

May 2022

• Server Maintenance Wednesday, May 18th The BCTC Department will be updating the Zicklin School of Business website servers on 5/18/2022, between 9:30 PM and 11:30 PM. Users may experience service disruptions during this time.
• Service Alert [Reported] Email – 05/20/22 Affected Service/Application: Email Service Impact: Under Investigation Impacted Locations: Central Office and Hosted Email Impacted Users: TBD Reported: 12:10 PM on 05/20/22 UNY/CIS is investigating reports of undelivered inbound emails. We are working with vendor support to troubleshoot and resolve the issue.

June 2022

• Service Alert – CUNYfirst – 06/01/22 Affected Service/Application: CUNYfirst Service Impact: Intermittent
  Impacted Locations: All colleges and Central Office Impacted Users: All Users Start Time: 11:00 AM on 06/01/22
• Some users are reporting intermittent issues accessing CUNYfirst. CUNY/CIS technical team are working to resolve this issue.
• Service Alert [Resolved] – CUNYfirst – 06/01/22 Affected Service/Application: CUNYfirst Service Impact: Resolved Impacted Locations: All colleges and Central Office Impacted Users: All Users Start Time: 11:00 AM on 06/01/22 Resolved Time: 11:20AM on 06/01/22 CUNY/CIS technical team has resolved the intermittent access issues that some users experienced with CUNYfirst. CUNY/CIS technical team will continue to monitor CUNYfirst throughout the day.

October 2022

• CUNYfirst will be unavailableAffected Service/ Application:  CUNYfirst
  Service Impact:  CUNYfirst will be unavailable
  Impacted Locations:  All colleges and Central Office
  Impacted Users:  All usersStart Time: 5 pm on Friday, October 7
  End Time: 10am on Saturday, October 8Message:
  The annual CUNYfirst Disaster Recovery Drill (DR Drill) is scheduled to start at 5 pm today. During this DR Drill, CUNYfirst will be unavailable to all users.Notes:
  -A notification will be sent at the completion of the drill (or if it ends sooner than expected) to announce that CUNYfirst is available again.
  -CUNY Login self-service (new user, forgot username, forgot password, manage your account) functions will not be available during the drill.
  -CUNYfirst nightly data refreshes and file transfers will not take place while CUNYfirst is unavailable. The regular nightly data and reporting refreshes will resume starting Sunday night, October 9.
  -CUNYfirst Reporting instances will not be available until Sunday night, October 9. When the Reporting instances first become available, they will be populated with the data from Thursday night, October 6.

January 2021

• The Blackboard upgrade has been completed, and access has been restored for all users. Please report any issues with Blackboard to the Help Desk.
• CUNY/CIS will be performing Network maintenance on Thursday, January 14th from 7:00 PM to 9:00 PM. While this maintenance is non-intrusive and no service disruption is expected, there is a slight chance of intermittent disruptions during this maintenance window.
• CUNY/CIS and their Hosting partner will be performing CUNYfirst Oracle Database maintenance on Friday, January 15, from 5:00 pm to 6:30 pm. During this time, the Campus Solution Pillar will be unavailable.
• BCTC will be installing new campus firewalls from 7-9 am on Saturday, January 16th, 2021. These firewalls replace equipment that is nearing end of life and will support higher performance. There will be brief interruptions to the campus internet connections during this time. In addition, all VPN connections that are active at that time will be disconnected and will need to be reestablished. Please monitor BCTC’s social media (bctcbaruch on Twitter and Facebook) for status updates at that time. If you have trouble connecting to services after that service window, please contact the Helpdesk at helpdesk@baruch.cuny.edu.
• Due to a Central Office Linux servers maintenance on Saturday, January 16th, from 7:00 am until 4:00 pm, the following applications may be intermittently unavailable.
• On Saturday, January 16th between 7:00 am – 3:00 pm, and Sunday, January 17th between 7:00 am – 3:00 pm, CUNY-CIS will be performing maintenance on the CIS-hosted CUNY Staff & Faculty e-mail and messaging infrastructure. During this maintenance window, messaging services and access using Outlook Anywhere, OWA, and mobile devices to the Central Office hosted email platform should not experience any service disruptions for the following users:
• The CUNYfirst hosting service provider has scheduled maintenance for the weekend of January 23-24. CUNYfirst will be unavailable for up to 24 hours. During this maintenance, CUNYfirst will be unavailable. Other applications, such as Blackboard, remain available through the CUNY Login page.

February 2021

• CIS will be performing network maintenance on Saturday, February 6th from 10 AM to 4 PM. Campus network may experience intermittent access to the Internet and CUNY hosted applications.
• CUNY/CIS has resolved the issue affecting some users authenticating to Zoom that have multiple campus affiliations.  Users should be experiencing expected authentication results. Please note that users who activated their accounts at one campus then transferred to another will have to “accept” the account transfer by clicking the e-mail from ZOOM. Some users with multiple affiliations may also receive a transfer authorization e-mail because the “Primary Affiliation” attribute for campus sub-group assignment is being used instead of whichever one matches first.
• CUNY/CIS will be performing maintenance on the following applications on Monday, February 8th, 2021 from 9:00 AM to 5:00 PM.
• CIS will be performing network maintenance on Thursday, February 11th between 6:00 PM and 9:00 PM. We might have intermittent access to the Internet and CUNY hosted service.
• CIS will be performing CUNYSmart maintenance on Thursday, February 11th from 7 AM to 10 AM. CUNYSmart will be unavailable during this time.
• CUNY/CIS will be performing network maintenance on Monday, February 15th, from 10:00 PM to 5:00PM. There is no anticipated service disruption for either the internet or the campus network during this maintenance window.
• CUNYfirst Reporting Instance – CUNY is working with their hosting partner to resolve an issue with Scheduled Queries in the Reporting Instance.  BCTC is currently monitoring this situation and will provide updates as they become available.
• CUNY/CIS and the vendor continues to investigate the intermittent access issues with the Everbridge mobile application, displaying a “Service Unavailable” message. As a work-around, the vendor recommends to uninstall the Everbridge mobile application then re-install it, in order to log-in. Further information will be provided as it becomes available.
• On Saturday, February 20, 2021, between 9:00 AM and 1:00 PM, CIS will be performing maintenance on CUNY’s Degree Works environment. Users will not be able to access the application during this maintenance window.
• Due to a Central Office windows maintenance on Saturday, February 20th from 7:00 AM until 5:00 PM, the following applications can be intermittently unavailable.
• Due to a Central Office Linux servers maintenance on Saturday, February 20th; from 7:00 AM until 4:00 PM, the following applications may be intermittently unavailable:
• CUNY/CIS and the vendor is investigating reports of a delay in the confirmation email from Everbridge. Messages may be delayed 25 minutes or more due to increased volume on the system. The vendor has raised this issue to urgent and is working on a resolution. Further information will be provided as it becomes available.
• CUNY/CIS will be performing network maintenance on Saturday, February 27th, from 10:00 AM to 5:00 PM. There is no anticipated service disruption to the campus network or Internet expected during this maintenance window.

March 2021

• Everbridge has identified and resolved the issue with delayed notification delivery. The Everbridge application is now processing normally. CUNY/CIS will continue to monitor the application. Please open a CRM case with your campus help desk if you experience any further issues.
• CUNY/CIS will be performing network maintenance on Tuesday, March 2nd, from 5:00 PM to 10:00 PM.
  There is no anticipated service disruption to the campus network or Internet expected during this maintenance window.
• On Friday, March 5th, 2021, between the hours of 2:00 AM and 6:00 AM, Blackboard Managed Hosting will be performing emergency maintenance in the datacenter where CUNY’s Blackboard environment is hosted. Please note, the application will be unavailable during this maintenance window.
• Service Alert [Resolved] Single Sign-On (SSO)- 03/11/21. Time Reported: 8:11AM || Time Resolved: 9:15AM
  CUNY/CIS has resolved the issue affecting users from signing into applications that are Single Sign-On (SSO) dependent. Single Sign-On will continued to be monitored through-out the day.
• Monday, March 8, 2021. We are running critical security patches on our email servers. We do not anticipate any downtime, but users might experience some intermittent service disruptions.
• Maintenance – Blackboard – beginning at 2AM on Friday March 12th, 2021 On Friday, March 12th, 2021, between the hours of 02.00 AM and 6.00 AM, Blackboard Managed Hosting will be performing emergency maintenance in the data center where CUNY’s Blackboard environment is hosted.  Please note, the application will be unavailable during this maintenance window.
• CUNY/CIS is investigating reports of intermittent network performance affecting users. CUNY/CIS is investigating reports of a wide-spread internet outage. Further information will be provided as it becomes available. The intermittent network service disruptions appear to be carrier related with Verizon customers experiencing the most serve impact.
• March 15, 2021, CIS has received reports that some users are unable to connect to meetings or calls with Microsoft Teams.
  CIS is investigating this and will provide an update as soon there is additional information.
• On Saturday, March 20, between 7:00 am & 7:00 pm, and Sunday, March 21, between 7:00 am & 7:00 pm, CUNY-CIS will be performing maintenance on the CIS-hosted CUNY Staff & Faculty email and messaging infrastructure. During this maintenance window, messaging services and access using Outlook Anywhere, OWA, and mobile devices to the
• CUNYfirst will be unavailable from 8 pm on Wednesday, March 24 to 12 noon on Sunday, March 28 as it is migrated to the CUNY data center. During this migration, CUNYfirst will not be available to users, and overnight data transfers will not occur. Other applications, such as Blackboard, will remain available through the CUNY Login page.  Additional reminders will be sent the day of the migration.

April 2021

• Multi-factor Authentication starting the week of April 12, 2021
  On the week of April 12, 2021, the BCTC department will be enabling Multi-factor Authentication (MFA) for all Student Microsoft Office 365 accounts. MFA will add a second layer of protection that requires students to prove their identity before they are granted access to their email account. More information about this enhancement can be found here.
• The BCTC department will be performing maintenance to the Kace application beginning at 7:00 pm on Thursday 4/1/2021, concluding at 8:00 am on Friday 04/02/2021. During this time, the Help Desk ticking system will be unavailable.
• Kace Maintenance beginning at 7:00 pm on Friday 04/02/2021 The BCTC department will be performing some additional maintenance on the Kace application. This work will begin at 7:00 pm on 4/2/2021 and finish at 8:00 am on 4/3/2021. During this time, the Help Desk will be unavailable.
• Kace Maintenance beginning at 7:00 pm on Friday 4/9/2021 The BCTC department will be performing maintenance to the Kace application beginning at 7:00 pm on Friday 4/9/2021, concluding at 8:00 am on Monday 4/12/2021. During this time, the Help Desk ticketing system will be unavailable.
• Service Alert [Resolved]: Blackboard Intermittent Performance Issues 04/06/21 – The Blackboard performance issue has been resolved. CIS and Blackboard Managed Hosting are monitoring the environment. If your users are still experiencing any performance issues, please open a CRM case and contact the CIS Service Desk as soon as possible.
• Maintenance – CUNYFirst — AMS will be preforming routine maintenance from Saturday April 24th at 7:00 PM until Sunday April 25th at 7:00 PM. CUNYFirst will be unavailable during this time.
• Kace Server Maintenance – Completed 4/23/2021 – Maintenance to the Kace server has been completed. The Help Desk is back online.
• Wednesday, April 21, 2021 All issues with the Baruch Online labs have been resolved.

May 2021

• Maintenance [Update] – CUNYfirst – AMS will be preforming routine maintenance from Saturday May 22nd at  7:00 PM until Sunday May 23rd at 7:00 AM. CUNYfirst will be unavailable during this time. Other applications, such as Blackboard, remain available through the CUNY Login page.
• Maintenance [Emergency]: DegreeWorks– beginning at 10 AM on 06/05/21.  On Saturday, June 5, 2021, CIS will be performing maintenance on the DegreeWorks servers between 10:00 AM and 1:00 PM. The application will be unavailable during this maintenance window.

June 2021

• Maintenance to the Baruch Online Labs, https://onlinelabs.baruch.cuny.edu/ has been completed. The online labs are back up and available for use.
• On Monday, June 14th, between 8:00 am and 3:00 pm, the BCTC department will be performing maintenance on HRAssist, PRAssist, and the grade change applications. These applications will be unavailable during this time.
• Access has now been restored to Outlook Web Access (OWA). CIS will monitor the performance throughout the day. 06/14/21.
• On Wednesday, June 16th, between 9:00 pm and 11:00 pm, the BCTC department will be performing maintenance on the Zicklin School of Business Servers. As a result, the Zicklin website, https://zicklin.baruch.cuny.edu/ will experience service disruptions during this time.
• June 7, 2021 – Accessing HRAssist from home now requires you to go through the College’s VPN. If you are accessing HRAssist – the College’s full time  time and leave system from home – you are now required to go through the VPN (virtual private network).  For set up instructions please visit VPN – Virtual Private Network and select Setup Instructions.  Note that employees accessing HRAssist from their office PC will not be required to go through the VPN. Should you encounter any difficulties setting up your access through the VPN, please contact the BCTC Helpdesk.
• June 19th – Maintenance – Windows Servers – beginning at 7 AM on June 19th, 2021. Due to a Central Office windows maintenance on Saturday, June, 19th  from 7:00 AM until 5:00 PM, the following applications can be intermittently unavailable.Active Directory, Admissions Report, Archibus, Blackboard-Reporting, usiness Object, Campus Search Tool and Financial Aid Estimator, CUNY Admissions Tool (CAT), CheckBox, CO HR Website, CO Phone Directory, Compass Internet Application, Credentials, CUNY First project, Data Warehouse report, Dedicated Sick Bank, Degree Works report, Digital Signage, Domain Controllers, Energy Information System (EIS), Enterprise Reporting, Environment Monitoring server, File and Print services, FileNet, FinLive, FPCM, HP LoadRunner, ILM, Interactive Voice Response (IVR), KMS Server for CO Lan, LanDesk Management, Launchpad, Listserv, Load Runner, Maestro, McAfee EPO, Middleware Web Service, MyInfo, NOVI Survey, OCS, Policies & Compliance server, Print servers, Rational AppBuilder, RDHS Servers, People Soft Server, Report Executive, Retina, Room Wizard, Right Fax, Scholarship application, SevOne, Secure Logix, SolarMap,  Solarwinds Monitoring, SQL, Study Abroad, Sharepoint, Systems Wiki, Terminal Servers, Track-It, Travel Registry, Time Matters, TIPPS, University Relations, Varonis and Virtual Bookstore.
•  Maintenance – Linux Server – beginning at 7AM on 6/19/21.Due to a Central Office Linux  servers maintenance on Saturday, June 19th from 7:00 AM until 5:00 PM, the following applications may be intermittently unavailable.www.cuny.edu
• On Wednesday, June 23rd, between 8:00 am and 8:30 am, the BCTC department will be performing maintenance on the Zicklin School of Business Servers. The Zicklin website, https://zicklin.baruch.cuny.edu/ will experience service disruptions during this time.
• Maintenance – CUNYSmart beginning at 8AM on 6/23/21. CIS will be performing CUNYSmart maintenance on Wednesday, June 23rd, between 8AM and 4PM. There will be an anticipated service disruption during this maintenance window.
• Maintenance – CUNYfirst – beginning 7PM Saturday 06/26/21 to 7PM Sunday 06/27/21. CUNYfirst monthly maintenance has been scheduled for the weekend of June 26-27. CUNYfirst* will be unavailable for up to 24** hours as follows: Unavailable start time: 7:00 PM ET on Saturday, June 26. Unavailable end time: 7:00 PM ET on Sunday, June 27 – Only CUNYfirst is unavailable during this maintenance. Other applications, such as Blackboard, remain available through the CUNY Login page. Monthly maintenance usually finishes early.
• Maintenance to the Zicklin site has been completed. The site is up and functioning as expected.
• Maintenance: [Reminder] CUNYFirst database 19c upgrade – beginning at 9 PM on 07/15/21 Start Time: 9 PM on 07/15/21 – End Time: 7 PM on 07/18/21
  The CUNYFirst Oracle database management software must be upgraded to level 19c to remain current with Oracle software releases, avoid extended maintenance and support costs, and allow for future CUNYFirst system upgrades. There are no new CUNYFirst features or functions associated with this database upgrade – users will access and use CUNYFirst as they did before the upgrade. During this database software upgrade, CUNYFirst will not be available to users and overnight data transfers will not take place.

July 2021

• Confluence is currently unavailable. Our technicians are aware and working to restore service as soon as possible.  July 22, 2021   2:54pm
• On Tuesday, July 27th between 8:00 am and 10:00 am the BCTC department will be performing maintenance on the Math Department Servers. During this time the following websites will experience service disruptions https://mfe.baruch.cuny.edu/ & https://mfeapp.baruch.cuny.edu/forum/.
• July 27, 2021 – CUNYfirst Vaccine Verification Delays – The new CUNYfirst Vaccine Verification page is experiencing delays uploading required documentation due to the sudden high volume of use. CIS is making some changes to improve the user experience and minimize delays experienced with document uploads. Once these changes are completed, the user experience should improve.

August 2021

• The Baruch https://onlinelabs.baruch.cuny.edu/ is currently down. The BCTC department is working to restore this service.

September 2021

• On Thursday, September 9th, between 7:30 pm and 10:30 pm, the BCTC department will be performing maintenance on Baruch’s WordPress servers. During this time, all of Baruch Colleges’ websites, including Marxe and Weissman, may experience service disruptions.
• On Monday, September 13th, between 9:30 pm and 10:30 pm, the BCTC department will be performing maintenance on Baruch’s WordPress servers. During this time, All of Baruch Colleges’ websites, including Marxe and Weissman, may experience service disruptions.
• Blackboard maintenance on Friday, September 24th from 2:00AM to 6:00AM. There will be intermittent service disruptions anticipated during this maintenance window. Service Impact: Intermittent Impacted Locations: All Colleges, Impacted Users: All Users – Start Time: 2:00AM on 09/24/21 End Time: 6:00AM on 09/24/21
• CUNY data center virtual infrastructure – beginning at 6:00AM on 09/25/21. Service Impact: Intermittent access to CUNYfirst, Blackboard, DegreeWorks, FACTS, CUNYsmart, Virtual Bookstore and CUNY Login self-service. Impacted Locations: Central Office and Campuses. Impacted Users: All Users – Start Time: 6:00am on 09/25/21 End Time: 6:30am on 09/25/21.
• Service Alert – CUNYfirst – 09/28/21. Some users are reporting intermittent issues accessing CUNYfirst. CUNY/CIS and AMS teams are working to resolve this issue.
• September 7, 2021 – Adobe Creative Cloud License Notification Remediation Process! If you are experiencing a “Your license is expiring” notification in Adobe, please email HelpDesk1@baruch.cuny.edu with “Adobefix” in the subject. Within a few minutes, you will receive a response from our ticketing system. The subject will be your ticket number + Abobefix. This email will contain a link for you to log into your ticket. Log in using your Baruch username and password. After logging in, scroll down to find the instructions and link to download and install the Adobe License Fix.

October 2021

• WordPress Server Maintenance – October 4, 2021, between 5:30p pm and 8:00 pm. The BCTC department will be performing maintenance on the Zicklin School of Business website. During this time, there may be services interruption to https://zicklin.baruch.cuny.edu/.
• WordPress Server Maintenance – Tuesday, October 5th, between 8:30 am, and 9:30 am. The BCTC department will be performing maintenance on Office of Human Resources servers. During this time, the following sites will experience service disruptions. https://www.baruch.cuny.edu/hrref/appLogin.jsp,  https://www.baruch.cuny.edu/hrref/, https://www.baruch.cuny.edu/hrref/adminLogin.jsp
• Service Alert [Resolved] Single Sign-On (SSO) – 10/08/21 @ 3:08pm
  CUNY/CIS has resolved the CUNY Login issue that was affecting access with CUNYfirst and Blackboard. We will continue to monitor CUNY Login throughout the day.
• Maintenance with Interruption (Final Reminder – Updated start time) – CUNYfirst Disaster Recovery Drill – October 8-9, 2021.
  Affected Service/ Application:  CUNYfirst
  Service Impact:  CUNYfirst will be unavailable
  Impacted Locations:  All colleges and Central Office
  Impacted Users:  All users
  Start time: 7 pm on Friday, October 8 **Note new start time**
  End Time: 10 am on Saturday, October 9Message:
  Due to the CUNY Login (single sign-on/SSO) issues experienced earlier today, the CUNYfirst Disaster Recovery Drill (DR Drill) will start 2 hours later
  than originally planned–the new start time is at 7:00 PM tonight. The CUNYfirst DR Drill is still expected to be finished, and CUNYfirst access restored,
  at 10:00 AM on Saturday, October 9.Notes:
  • A notification will be sent at the completion of the drill (or if it ends sooner than expected) to announce that CUNYfirst is available again.
  • CUNY Login self-service (new user, forgot username, forgot password, manage your account) functions will not be available during the drill,
  • CUNYfirst nightly data refreshes and file transfers will not take place while CUNYfirst is unavailable. The regular nightly data and reporting refreshes will resume starting Sunday night, October 10.
  • CUNYfirst Reporting instances will not be available until Sunday night, October 10. When the Reporting instances first become available, they will be populated with the data from Thursday night, October 7.

November 2021

• On 11/8/21 at 6:30pm there will be maintenance on the Baruch Proxy and Content servers. During this time there will be interruptions to the college website and proxied sites, (any site with baruch.cuny.edu/ as a prefix).
• Emergency Network Maintenance – November 18, between 6:00 am, and 8:00 am. CUNY/CIS will be performing emergency network maintenance. During this time, CIS-hosted applications including Email, Blackboard, CUNYfirst, and CUNY Login may experience intermittent service interruptions.
• CUNYfirst Monthly Maintenance – November 20th and 21st. CUNYFirst will be unavailable due to maintenance from 7:00 PM on Saturday, Nov. 20, 2021 to 7:00 PM on Sunday, November 21. Other applications, such as Blackboard, remain available through the CUNY Login page.

December 2021

• Maintenance – Network – beginning at 6 PM on 12/03/21
  CIS will be performing network maintenance on Friday December 3rd between 6:00 PM to 9:00 PM.
  Campus users may experience intermittent access to the Internet and CUNY hosted service.
• Service Alert [Resolved] -Single Sign-On (SSO) – 12/08/21.
  CUNY/CIS has resolved the CUNY Login issue that was affecting access with CUNYfirst and Blackboard. We will continue to monitor CUNY Login throughout the day.
• Service Alert [Resolved] -CUNYfirst and Blackboard – 12/13/21.
  CUNY/CIS has resolved the intermittent access issues affecting CUNYfirst and Blackboard. We will continue to monitor these applications throughout the day.
• Network – Maintenance on 12/17/21
  On Friday, December 17th between 6:00 PM and 9:00 PM CUNY CIS will be performing network maintenance. Campus users may experience intermittent access to the Internet and CUNY hosted service.
• Maintenance with interruption – CUNYfirst PeopleSoft 9.2 upgrade – December 16-20
  The CUNYfirst PeopleSoft 9.2 upgrade for the HCM and Finance systems is scheduled for 7:30 pm on Thursday, December 16th through 10:00 pm on Monday, December 20th.During this upgrade:
  CUNYfirst Human Resources and Finance functions will not be available to users and overnight data transfers will not take place.
  CUNYfirst Campus Solutions functions will remain available to faculty and students.See the CUNYfirst web page on the CUNY website for more information. Note that this upgrade could delay New Baruch employee account provisioning. The re-enabling of existing Baruch accounts.
• Math Department Servers Maintenance – December 23, between 10:00 am and 12:00 pm
  On 12/23/21, Between 10:00 am and 12:00 pm, the BCTC department will be performing maintenance on the Math Department Servers. During this time, the following sites will experience service disruptions. https://mfe.baruch.cuny.edu  https://mfeapp.baruch.cuny.edu/forum
• Blackboard SaaS Migration – From December 28 to December 30 The Blackboard SaaS migration starts on Tuesday, December 28, 2021, at 12:01 am and runs through Thursday, December 30, 2021. Blackboard will be unavailable during this entire maintenance window. Please note that the deadline for final grades submission overlaps with the migration when Blackboard is unavailable. We encourage all faculty to submit grades as early as possible or download assignments and grade data from their courses before December 28. Please visit the following resources for more information: Download Assignments: https://bit.ly/Bb_Download_Assignments, Work Offline with Grade Data: https://bit.ly/Bb_Work_Offline_Grade_Data, How to Download and Upload Grades from the Grade Center: https://youtu.be/FYTaYp-MArY. The migration to Blackboard SaaS will introduce a new Content Editor to Blackboard. We invite the community to become familiar with the new Editor in advance of the migration. Below are two quick resources on using the new Content Editor: Blackboard Help: https://bit.ly/Bb_work_with_text, Video: https://youtu.be/n8te71FYdTo For up-to-date Enterprise Service Desk Announcements, visit CUNY IT Help at https://cunyithelp.cuny.edu/