Before submitting a ticket

• The BCTC Service Desk responds to problems with computer hardware and software, network, telephone, and media services. It also provides support for CUNYfirst.
• Refer to the Service Desk Outages / Alerts page for updates on our services and technical issues.
• The Zicklin, Weissman, and Marxe schools each have a technical coordinator for issues specific to that school, such as PC support. You can contact them here.

We’ve created shortcuts for the CUNYfirst request forms you use the most!

By clicking on any of the links below, you will be taken directly to the respective request form.  Note that each link requires a fully approved form to be attached.  A blank form is found at the very top of the request form.

For all other requests, Click here to Log into the ServiceNow Portal.

For instructions on how to log into the ServiceNow portal and open a ticket click here.

If you cannot access the portal, please contact our Service Desk at 646-312-1010 during our regular business hours.`